At Phyto Genious, we are committed to providing you with the highest quality NMN products and ensuring your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help, subject to the Refund and Return Policy outlined below.

1. Eligibility for Returns & Refunds

To be eligible for a return and refund, your item must meet the following conditions:

  • Timeframe: Return requests must be initiated within 7 calendar days from the date you received the product.
  • Product Condition: The product must be unused, unopened, with its original seal intact, and in its original packaging with all accompanying accessories (if any).
  • Proof of Purchase: You must provide a valid receipt or proof of purchase from Phyto Genious.
  • Valid Reasons:
    • Product is defective due to manufacturing (e.g., damaged, incorrect dosage printing, shipping damage).
    • Incorrect product delivered or incomplete order compared to what you ordered.
    • Product does not match the description on the website (excluding minor color variations due to screen display).

2. Return & Refund Process

  • Step 1: Contact Customer Support: Email us at [Your Support Email Address] or call [Your Support Phone Number] as soon as you identify an issue. Please provide:
    • Your order number.
    • The name and quantity of the product(s) you wish to return/refund.
    • A detailed reason for the return/refund request.
    • Attach images or videos (if applicable) to demonstrate the product’s condition or defect.
  • Step 2: Request Review: Our support team will review your request within 24-48 business hours. We may request additional information or evidence if needed.
  • Step 3: Return Instructions: If your request is approved, we will provide detailed instructions on how to return the product. Please package the product carefully to prevent further damage during transit. The cost of return shipping will be [Specify who bears the cost, e.g., the customer is responsible for return shipping costs, or we will cover return shipping for defective/incorrect items].
  • Step 4: Product Inspection: Once we receive the returned item, our quality assurance department will inspect its condition to confirm it meets the return eligibility criteria.
  • Step 5: Refund Issuance:
    • If the product meets the conditions, we will process your refund.
    • Refund Timeframe: Refunds will typically be processed within 5-7 business days after the refund request is approved and the product is successfully inspected.
    • Refund Method: Funds will be credited back to your original method of payment (e.g., credit card, through the third-party payment processor). If the original payment method is unavailable, we will contact you to arrange an alternative method.

3. Non-Returnable & Non-Refundable Items

We do not accept returns or offer refunds in the following cases:

  • Products requested for return beyond the 7-day timeframe.
  • Products that have been opened, used, or no longer have their original security seal/packaging intact.
  • Products damaged due to user error (e.g., improper storage, breakage, impact).
  • Lack of valid proof of purchase from Phyto Genious.
  • Products purchased during special promotions or clearly marked as “final sale” or “non-returnable.”

4. Exchanges

In cases of defective or incorrectly delivered products, we will prioritize exchanging the item for a new one of the same type, if available. The process is similar to the return procedure, and we will cover the shipping costs for the replacement product.

5. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

  • Email: [Your Support Email Address]
  • Phone: [Your Support Phone Number]