At Phyto Genious, we are dedicated to ensuring your premium NMN products are delivered to you swiftly and securely. This Shipping Policy provides detailed information regarding our shipping processes.

1. Shipping Destinations

We proudly ship to all locations within the United States, Canada, and the United Kingdom. Please note that certain remote or outlying areas may experience longer delivery times.

2. Order Processing Time

  • Orders are typically processed within 1-2 business days of successful payment confirmation (excluding weekends and public holidays).
  • You will receive an order confirmation email and shipping information (including a tracking number, if applicable) once your order has been processed and dispatched.

3. Estimated Delivery Times

Delivery times may vary depending on the destination:

  • United States: Approximately 3-7 business days.
  • Canada: Approximately 5-10 business days.
  • United Kingdom: Approximately 4-8 business days.
  • Please Note: These delivery times are estimates only and may be affected by external factors such as severe weather conditions, natural disasters, special events, or delays from the shipping carrier. We will endeavor to notify you of any significant delays.

4. Shipping Fees

  • Free Shipping: We offer free standard shipping on all orders to the United States, Canada, and the United Kingdom.
  • Expedited Shipping: Expedited shipping options may be available at an additional cost, which will be calculated and displayed at checkout.

5. Order Tracking

Once your order is shipped, we will provide you with a tracking number and a link to track the status of your order online through our shipping partner’s website.

6. Delivery and Receipt

  • Signature Required: For your security and to ensure successful delivery of your valuable NMN products, a signature will be required upon delivery for all orders. If you are not available to sign, the carrier may leave a notice with instructions for redelivery or pickup.
  • Inspection upon Arrival: Please inspect your package and product(s) immediately upon receipt. If you notice any damage or missing items, please inform the delivery person immediately, and contact us at [Your Support Email Address] or [Your Support Phone Number] with photos/videos (if applicable) within 24 hours of receiving your order.
  • Failed Deliveries: In the event of unsuccessful delivery attempts (e.g., recipient not available after multiple attempts), the order may be returned to us. We will then contact you to arrange redelivery (additional shipping charges may apply) or a refund for the product value (excluding original shipping costs if applicable).

7. International Shipments (if applicable, e.g., shipping from Canada to US/UK)

  • Customs Duties & Taxes: Please be aware that for international shipments, your order may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are typically the responsibility of the recipient and are not included in our product price or shipping fees. We recommend you check with your local customs office for more information before placing your order.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us:

  • Email: [Your Support Email Address]
  • Phone: [Your Support Phone Number]